1. Booking Deposits & Payments

• A deposit of $25 is required at the time of booking to secure your scheduled time slot. The remaining balance will be settled on-site.

2. Punctuality and Arrival Policy

• Arrival Time: Participants are expected to arrive by the time of their scheduled booking.

• Late Arrivals: Because our rooms run on a strict, staggered daily schedule, if your group arrives late, we cannot guarantee your full 60-minute game experience. Your room timer may start without you to ensure subsequent bookings are not disrupted.

3. Room Privacy, Capacity, & Accessibility

• Private Experiences Only: All bookings are strictly private. Once you book a room, your group will have exclusive access to that space; no outside players or strangers will ever be added to your session.

• Capacity Flexibility: While our rooms have a published maximum capacity optimized for the best player experience, we may allow additional players under special circumstances. This requires advance notice so our team can evaluate the space and accommodate your request.

• Physical Accessibility: Please note that our facility is located in a basement level and is only accessible via a flight of stairs. We apologize, but we do not have an elevator or ramp access at this location.

4. Age Restrictions & Adult Supervision

• Design & Suitability: Our puzzle experiences are designed for players 12 years of age and older. However, younger participants down to 8 years of age are welcome to participate. We will allow for no more than one child under 8 years old to be in the room with the group at no charge, so as long as we have a minimum of 3 paying participants.

• Adult Supervision Required: For safety and operational guidelines, every group must have at least one paying adult (18+) inside the room actively participating throughout the entire experience.

5. Room Safety & Property Damage

• No Force Required: Our rooms test your mind, not your muscle. No heavy lifting, climbing, or physical force is ever required to solve a puzzle. If an object or prop does not move easily, it is not meant to be moved.

• Financial Responsibility: The booking party assumes full financial responsibility for any intentional, reckless, or aggressive behavior that results in damage to the room's infrastructure, props, puzzles, or electronic wiring.

6. Intellectual Property & Device Policy

• No Spoilers or Recording: To protect the secrets and integrity of our designs, photography, video recording, and audio recording are strictly prohibited inside the rooms.

• Phone Lockup: Staff may request that all mobile phones and recording devices be safely locked away in the secure storage provided before you enter the game area.

7. Right to Refuse Service & Animal Policy

• Sobriety Clause: For the safety of our staff and the protection of our environments, we reserve the right to refuse entry or immediately terminate an active game—with zero refund—if any member of a party is deemed visibly intoxicated or under the influence of drugs or alcohol.

• No Pets Allowed: To maintain a clean, allergen-free environment for all players, no pets of any kind are permitted inside the facility.

8. Camera Monitoring & Recording Disclosure

• Live Monitoring: For your safety, guidance, and the progression of the game, all escape rooms are equipped with closed-circuit television (CCTV) cameras and microphones. Our Game Masters will actively see and hear everything happening inside the room in real-time to provide hints and ensure a safe environment.

• Consent to Recording: By entering the facility and participating in the experience, you and all members of your party explicitly acknowledge and consent to being monitored and potentially recorded via video and audio.

9. Cancellation & Rescheduling Policy

• 12-Hour Window: Cancellations or requests to reschedule your experience must be made at least 12 hours prior to your scheduled start time. Cancellations or no-shows inside this 12-hour window will result in the forfeiture of your $25 deposit.